Troubleshooting
Resolve access, browser, package, and support-routing issues while preserving the evidence trail.
Choose the right support pathWhere to go when you need a package, hosted review, capture access, or human reply.StartPackage access vs hosted evaluationWhen to use each buyer path.PackagesHow to read package provenanceWhat the evidence labels mean.PackagesReport a hosted runtime issueWhat to send if the hosted view behaves incorrectly.HostedWhat to send supportThe minimum packet that gets a useful reply.Fixes
2 min readSign-in troubleshootingWhat to do when account access fails.3 min readMissing package accessWhat to do when a package or hosted link is unavailable.3 min readHosted session is not loadingHow to separate browser, access, and runtime issues.2 min readBroken link or pageHow to report a public-site or workspace route issue.2 min readWhat to send supportThe minimum packet that gets a useful reply.2 min readUrgent review escalationsWhen a support request should be treated as urgent.
Still need help?
Route the blocker with evidence.
Support works fastest when the request includes the exact page, package, session, or request id plus the outcome you expected.