Fixes3 minUpdated May 7, 2026
Missing package access
Send the package link, organization, account email, and expected access reason. Support will verify entitlement and route scope.
Common causes
Access can be missing because the wrong email is signed in, the package is not included in scope, the workspace is pending review, or the hosted path needs setup.
What to send
Send the package URL, account email, organization, who granted access, and whether file access, hosted access, or both are missing.