Start2 minUpdated May 7, 2026
Support response times
Blueprint prioritizes support based on buyer access, active hosted evaluations, package blockers, and human-gated review needs.
What gets routed fastest
Active hosted-evaluation access blockers, package access issues, and buyer questions tied to a live deal or review path are routed first.
What helps
Send the page URL, organization, package or request id if known, expected outcome, and the exact blocker. This keeps the reply narrow.